telephony

At Nubeo, we provide voice solutions that scale with you and make every interaction smarter, with flexible, modern telephony that combines traditional voice with cloud platforms, AI insights, and mobile data. Because your business needs more than a dial tone.

Working with our partner Tinkle, we provide AI-driven telephony features to take your voice platform beyond calls — into data, insight, and smarter customer experiences:

  • AI-powered IVR & transcription – every call captured, searchable, and analysed

  • Meeting Insights – record, track speakers, mark key moments, and share summaries

  • Conversational AI & orchestration – automate customer interactions and workflows

  • CRM integration – 200+ integrations to sync data and enrich customer journeys

  • Quality & assurance automation – monitor performance and compliance effortlessly

SOLVING PROBLEMS WITH A.I. IN TELEPHONY

AND TAKING CARE OF THE BASICS

SIP & VOIP

Cloud-based calling that reduces cost and complexity

  • Instant scalability to add or remove lines as needed

  • High-quality audio across devices and locations

VoIP is future-ready telephony, giving your teams the ability to work anywhere with reliable voice services.

Mobile Data & SIMS

Business-ready SIMs with pooled or dedicated data allowances

  • Scalable plans that flex with your workforce

  • Spend caps and roaming options to avoid bill shocks

Partnering with EE, we deliver flexible mobile connectivity supported by the UK’s best network.

Telephone Systems & Hardware

Tailored phone systems to fit your organisation, from desk phones to mobile integration

  • Hardware and peripherals including headsets, conferencing solutions, and Teams-enabled devices

  • On-premises or hosted options depending on your preference

Our solutions make voice communication simple, integrated, and reliable.

YOUR AI COMMUNICATION TOOLSET

TINKLE CX

AI-Enabled Communication Platform

  • Modern AI SaaS Platform

  • AI-Powered IVR, Transcription

  • Simple Integration To CRMs

  • Inclusive Call Plans

  • Highly Available & Redundant

  • Integrated Billing

TINKLE INSIGHTS

Customer Interaction Insight Platform

  • Full Clarity On Every Call

  • Transcribe, Analyse, Translate

  • All Interactions In One Place

  • Customise Your Events & Scores

  • Monitor Your Customer Success

  • Automate QA and Compliance

TINKLE FOR TEAMS

Enterprise Communication Platform

  • MS Certified Voice Routing

  • Global Direct Routing

  • User-Friendly Admin Portal

  • Certified Contact Centre

  • Certified Recording

  • Gartner Leading Technology

MEETING INSIGHTS

AI Meeting Assistant Platform

  • Records Any meeting

  • Speaker Tracking

  • Find & Share Key Moments

  • Full Meeting Transcription

  • Real-time Virtual Assistant

  • Global Search Capabilities

TINKLE AI

AI Agent Platform

  • Gartner Leader Technology

  • Low Code Management Portal

  • Conversational AI

  • AI Orchestration Platform

  • Automate Business Process

TINKLE CX

Challenges faced

  • Integration complexity with CRMs

  • Scaling user management

  • Limited visibility into usage and performance

  • Complex set-up & integration with legacy PBX systems

  • Poor call quality

  • Legacy phone systems still in place inhibiting full cloud migration,

The solution

Our solution is a conversational, interactive communication platform that provides full omnichannel, skills-based routing, real-time reporting, and built-in AI automation.

The benefits

  • Operational efficiency

  • 24/7 availability without proportional staffing costs

  • Cost reduction & scalability

  • Enhanced compliance & risk management

  • Stronger brand reputation

  • Increased staff productivity & morale

YOUR ENTERPRISE VOICE SOLUTION

CALLING PLAN SOLUTION

  • All users moved to our Unlimited Calling Plan

  • Includes unlimited UK landline & mobile network calls

  • Flat-rate pricing for most call activity

  • Predictable monthly costs

TINKLE PLATFORM

  • Users gain full access to Tinkle’s call features

  • Access to real-time reporting & analytics

  • Live insights show how teams are performing

  • Easy call recordings, quality control & development

IMPLEMENTATION & SUPPORT

  • Remote & onsite IP phone installation across all sites

  • Full manager training delivered by Tinkle

  • Dedicated service manager

  • Low-cost, low-risk transition to the new platform

IP PHONES

  • 62x Yealink T34W handsets provided

  • Reducing cost of voice transformation

  • Reducing user training time

TINKLE FOR TEAMS

Challenges faced

  • Unifying telephony & Teams-voice under one platform

  • Limited control & visibility

  • Remote working restrictions

  • Lack of integrated analytics & reporting from voice usage within Teams

  • Lack of consistent experience across devices

  • Managing mixed environments, PBX/SIP + Teams voice

The solution

Tinkle for Teams simplifies communication by unifying multiple platforms, providing full control and visibility, enabling seamless remote working, delivering actionable insights and comprehensive reporting, strengthening security, and reducing the overall cost. With all Akixi features included.

The benefits

  • Improves productivity & performance

  • Reduces call handling times

  • Enhances customer experience

  • Increases visibility & control

  • Attracts talent by enabling remote working

  • Improves staff retention rate

More than just direct routing

Tinkle for Microsoft Teams seamlessly integrates our market-leading technology with the power and flexibility of Microsoft Teams:

  • Rapid Deployment

  • Contact Centre

  • All Modality Recordings

  • Enhanced Business Intelligence

  • Global Voice

  • AI Meeting Assistance

meeting insights

Challenges faced

  • Capturing knowledge shared in meetings

  • No summary automation

  • Significant time spent sharing meeting outputs

  • No action point automation

The solution

Meeting Insights is an AI-driven platform which enhances meeting productivity, streamlines collaboration, and ensure comprehensive documentation. By integrating seamlessly with MS Teams, it offers a suite of features tailored to modern organisational needs.

The benefits

  • Automated meeting transcription

  • Automatic summarisation

  • Integration with MS Teams

  • Action point extraction

  • In person & virtual note taking

  • Compliance

tinkle insights

Challenges faced

  • Monitoring remote working

  • Lack of visibility & control over employees

  • Insights into the customer journey

  • Limited quality assurance, compliance & performance

The solution

Tinkle Insights is a customer interaction insight platform that transcribes, analyses, and translates all interactions in one place, providing automated

quality assurance, compliance monitoring, and agent performance evaluation.

The benefits

  • Enhanced customer experience

  • Reduces business risk

  • Actionable insights

  • Provides management with control

  • Improved agent performance

  • Automate QA & compliance

Learn more

OUR PARTNERS